Effective Date: 05/18/2024

At Depoids, customer satisfaction is our top priority. We strive to ensure that each purchase meets your expectations. This Refund Policy outlines the circumstances under which we offer refunds, specifically emphasizing that refunds are only provided for damaged, non-working products, or in cases of incorrect item delivery.

1. Eligibility for Refunds:

• Damaged or Non-Working Products: If you receive a product that is damaged, defective, or non-functional, we will gladly offer a refund. Please contact us within 5 days of receiving your order to initiate the refund process.
• Incorrect Item Delivery: If you receive an item that does not match the product description or is different from what you ordered, you are eligible for a refund. Please notify us immediately upon receipt of the incorrect item.

2. Refund Process:

• Contact Us: To request a refund for a damaged, non-working product, or incorrect item delivery, please contact our customer support team at [email protected] Provide your order details and a clear description of the issue.
• Return Authorization: Depending on the situation, we may require you to return the product to us for inspection or provide photographic evidence of the problem.
• Refund Approval: Once your request is approved, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.
• Refund Timing: Please allow 5-7 business days for the refund to be processed and reflected in your account. The timing may vary depending on your financial institution.

3. Non-Refundable Items:

• Change of Mind: Refunds will not be provided for change of mind or buyer’s remorse. Please ensure that you carefully review your order before completing the purchase.
• Functional Products: Refunds will only be issued for products that are damaged, defective, or non-functional. If a product is in working condition but you are dissatisfied for other reasons, please contact us to discuss possible solutions.

4. Return Shipping:

• Damaged or Non-Working Products: If the return is due to a damaged, non-working product, or incorrect item delivery, we will provide a prepaid shipping label for the return. Follow the instructions provided by our customer support team.
• Change of Mind: If you are returning an item due to a change of mind, you will be responsible for the return shipping costs.

5. Contact Us:

If you have any questions, concerns, or feedback about our Refund Policy or the refund process, please do not hesitate to contact us at [email protected]

By making a purchase from Depoids, you acknowledge and agree to abide by the terms of this Refund Policy. We reserve the right to update or modify this policy at any time without prior notice.