At Depoids, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review our policy below before requesting a return or refund.

Return Eligibility

You may request a return if:

• The item was received damaged or defective.

• You received the wrong product.

• The product is unused, in its original condition, and includes all original packaging and accessories.

• The return request is submitted within 7 days of receiving your order.

Returns that do not meet these conditions may not be approved.

Non-Returnable Items

For hygiene, safety, and quality assurance reasons, the following items cannot be returned unless they arrive damaged or incorrect:

• Used or installed products

• Products damaged due to misuse or improper installation

• Items with missing parts, packaging, or accessories

• Clearance or final sale items (if applicable)

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

• Your order number

• Clear photos of the product

• Photos of the packaging

• A brief description of the issue

Our support team will review your request and offer an appropriate resolution.

Refund Process

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider.

Exchanges

If you receive a defective or incorrect item, we may offer a replacement instead of a refund, depending on product availability.

Return Shipping

If the return is due to an error on our part, such as receiving the wrong or damaged product, Depoids will cover the return shipping costs.

For returns requested for other eligible reasons, the customer may be responsible for return shipping charges.

Order Cancellations

Orders can only be cancelled before they have been processed or dispatched. Once an order has been shipped, it can no longer be cancelled and must follow the return procedure outlined above.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team.

Email: sales@depoids.com

WhatsApp: +92 317 4289609

We appreciate your trust in Depoids and are committed to resolving any issues fairly and efficiently.